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<p class="MsoNormal" style="text-align:left;text-indent:24pt;"> <span style="font-size:12pt;font-family:宋體;">為了解司乘滿意度</span><span style="font-size:12pt;font-family:宋體;">及</span><span style="font-size:12pt;font-family:宋體;">服務</span><span style="font-size:12pt;font-family:宋體;">需</span><span style="font-size:12pt;font-family:宋體;">求，</span><span style="font-size:12pt;font-family:宋體;">不斷提升服務水平和</span><span style="font-size:12pt;font-family:宋體;">認可度，</span><span style="font-size:12pt;font-family:宋體;">更好服務司乘。</span><span style="font-size:12pt;font-family:宋體;">3</span><span style="font-size:12pt;font-family:宋體;">月</span><span style="font-size:12pt;font-family:宋體;">27</span><span style="font-size:12pt;font-family:宋體;">日</span><span style="font-size:12pt;font-family:宋體;">，</span><span style="font-size:12pt;font-family:宋體;">下花園收費站</span><span style="font-size:12pt;font-family:宋體;">創(chuàng)新創(chuàng)效保任務工作領導小組</span><span style="font-size:12pt;font-family:宋體;">在收費廣場</span><span style="font-size:12pt;font-family:宋體;">開展司乘滿意度問卷調(diào)查</span><span style="font-size:12pt;font-family:宋體;">活動</span><span style="font-size:12pt;font-family:宋體;">。</span><span style="font-size:12pt;font-family:宋體;">通過</span><span style="font-size:12pt;font-family:宋體;">向過往</span><span style="font-size:12pt;font-family:宋體;">車輛</span><span style="font-size:12pt;font-family:宋體;">發(fā)放</span><span style="font-size:12pt;font-family:宋體;">“司乘滿意度</span><span style="font-size:12pt;font-family:宋體;">調(diào)查問卷</span><span style="font-size:12pt;font-family:宋體;">”和與司乘面對面溝通交流，了解司乘對站區(qū)站容站貌、廣場秩序</span><span style="font-size:12pt;font-family:宋體;">、</span><span style="font-size:12pt;font-family:宋體;">收費</span><span style="font-size:12pt;font-family:宋體;">速度、服務態(tài)度等方面</span><span style="font-size:12pt;font-family:宋體;">評價</span><span style="font-size:12pt;font-family:宋體;">與</span><span style="font-size:12pt;font-family:宋體;">服務</span><span style="font-size:12pt;font-family:宋體;">需求</span><span style="font-size:12pt;font-family:宋體;">，征集提升服務效能意見建議。</span><span style="font-size:12pt;font-family:宋體;">期間發(fā)放調(diào)查問卷</span><span style="font-size:12pt;font-family:宋體;">3</span><span style="font-size:12pt;font-family:宋體;">0份，收回有效問</span><span style="font-size:12pt;font-family:宋體;">卷</span><span style="font-size:12pt;font-family:宋體;">3</span><span style="font-size:12pt;font-family:宋體;">0份，回收率100%。</span><span style="font-size:12pt;font-family:宋體;">調(diào)查結(jié)果顯示</span><span style="font-size:12pt;font-family:宋體;">，司乘對站區(qū)各項工作給予了較高評價，對站容站貌、文明服務及廣場秩序給予</span><span style="font-size:12pt;font-family:宋體;">了</span><span style="font-size:12pt;font-family:宋體;">充分肯定。通過</span><span style="font-size:12pt;font-family:宋體;">開展司乘</span><span style="font-size:12pt;font-family:宋體;">滿意度</span><span style="font-size:12pt;font-family:宋體;">問卷</span><span style="font-size:12pt;font-family:宋體;">調(diào)查</span><span style="font-size:12pt;font-family:宋體;">活動</span><span style="font-size:12pt;font-family:宋體;">，</span><span style="font-size:12pt;font-family:宋體;">增進了與司乘的溝通交流，</span><span style="font-size:12pt;font-family:宋體;">真實反映</span><span style="font-size:12pt;font-family:宋體;">了</span><span style="font-size:12pt;font-family:宋體;">司乘</span><span style="font-size:12pt;font-family:宋體;">客觀評價</span><span style="font-size:12pt;font-family:宋體;">，為助力“引車上路”</span><span style="font-size:12pt;font-family:宋體;">工作奠定基礎</span><span style="font-size:12pt;font-family:宋體;">。</span><span style="font-size:12pt;font-family:宋體;">（下花園收費站　耿海亮）</span> </p> <p align="center"> &nbsp; </p> <p align="center"> <img alt="" src="/upload/201903/20190327170942_1609.jpg" /> </p> <p align="center"> <img alt="" src="/upload/201903/20190327171000_3503.jpg" />&nbsp; </p>